IT Support
8 capabilities +
Device & Hardware Support
- Computer Diagnostics and Hardware TroubleshootingDEV-001
- Computer Hardware Installation and UpgradesDEV-002
- Computer Component ReplacementDEV-003
- Computer Preventive MaintenanceDEV-004
- Peripheral Installation and TroubleshootingDEV-005
- Hardware Compatibility and Replacement SupportDEV-006
Operating Systems & Software Support
- Operating System Installation and ConfigurationOSS-001
- Operating System Troubleshooting and RepairOSS-002
- Application Installation and ConfigurationOSS-003
- Application TroubleshootingOSS-004
- Driver and Firmware MaintenanceOSS-005
- Computer Performance OptimisationOSS-006
- Operating System and Application Patch ManagementOSS-007
Network & Connectivity Support
- Internet Connectivity TroubleshootingNET-001
- Wi Fi Setup and OptimisationNET-002
- Local Network TroubleshootingNET-003
- Router and Switch ConfigurationNET-004
- Network Printer and Resource ConnectivityNET-005
- Secure Remote Access SetupNET-006
- Network Health Review and MonitoringNET-007
Cloud, Email & Productivity Support
- Email Account and Client SetupCLD-001
- Email TroubleshootingCLD-002
- Business Email Domain ConfigurationCLD-003
- Productivity Tenant Setup and AdministrationCLD-004
- Shared Mailbox and Collaboration SetupCLD-005
- Cloud Storage and Synchronisation SupportCLD-006
- Cloud Document Structure and Permissions SetupCLD-007
Data Backup, Recovery & Migration
- Backup Assessment and ConfigurationDAT-001
- Backup Verification and Restore TestingDAT-002
- Data Restoration from BackupDAT-003
- Device Data MigrationDAT-004
- Email and Cloud Data MigrationDAT-005
- Logical Data Recovery Assessment and AttemptDAT-006
- Secure Data Erasure and Disposal PreparationDAT-007
Cybersecurity & Endpoint Protection
- Malware Assessment and RemovalSEC-001
- Endpoint Protection Installation and ConfigurationSEC-002
- Endpoint Protection Health ReviewSEC-003
- Account Security and MFA SetupSEC-004
- Endpoint Security HardeningSEC-005
- Password Manager Setup and OrientationSEC-006
- Security Awareness OrientationSEC-007
IT Infrastructure & Deployment
- Office IT Setup and DeploymentINF-001
- Workstation Provisioning and RolloutINF-002
- Office Network ImplementationINF-003
- Shared Storage and NAS DeploymentINF-004
- Supported Server DeploymentINF-005
- UPS Installation and Device ConfigurationINF-006
- Infrastructure Upgrade or RelocationINF-007
IT Operations & User Support
- Service Request Intake and TriageOPS-001
- User Onboarding and OffboardingOPS-002
- User Account and Access AdministrationOPS-003
- IT Asset Inventory and DocumentationOPS-004
- Routine IT Health Checks and MonitoringOPS-005
- Vendor Liaison and Escalation CoordinationOPS-006
- User Orientation and Adoption SupportOPS-007
- IT Service Reporting and ReviewOPS-008